Política de envío

Shipping Policy – Yoe Joyería

At Yoe Joyería, we are committed to delivering your jewelry safely, securely, and with the highest level of care. Due to the value of our products, all orders are handled using secure shipping procedures.

SHIPPING COVERAGE

We ship throughout the United States and Puerto Rico.

PROCESSING & DELIVERY TIME

In-stock orders are generally processed within 1–2 business days after payment and order verification.

Once shipped, estimated transit time is generally 1–2 business days, depending on the destination and carrier service.

Business days do not include weekends or holidays. Processing and transit times are separate.

Custom, personalized, specially ordered, resized, altered, or temporarily unavailable items may require additional processing time.

SECURE & INSURED FEDEX SHIPPING

Due to the value of our jewelry, orders are shipped using secure and insured shipping methods.

For security and insurance purposes, eligible orders may be shipped to an approved FedEx location for customer pickup instead of a residential address.

Yoe Joyería will coordinate the appropriate FedEx pickup location with the customer when required.

The customer or authorized recipient may be required to present a valid government-issued photo ID that matches the information associated with the order or shipment.

ORDER VERIFICATION

For the protection of our customers and Yoe Joyería, certain orders may require additional payment, identity, billing, or recipient verification before shipment.

Verification may temporarily delay processing.

SHIPPING COST

Any applicable shipping charge will be clearly displayed during checkout before the customer completes the purchase.

TRACKING & PICKUP

Once an order ships, tracking information will be provided by email, text message, or another available communication method.

Customers are responsible for monitoring their tracking information and collecting packages from the designated FedEx location within the carrier’s required pickup period.

DELIVERY DELAYS

Delivery estimates are not guarantees. Delays caused by the carrier, severe weather, holidays, service interruptions, incorrect customer information, security reviews, or circumstances outside Yoe Joyería’s reasonable control may affect delivery times.

LOST OR DAMAGED SHIPMENTS

If a shipment appears to be lost or arrives damaged, please contact Yoe Joyería as soon as possible.

Keep all packaging, shipping materials, documentation, and merchandise while the claim is being investigated. Yoe Joyería will work with the carrier and insurance provider, when applicable, to investigate eligible claims.

CUSTOMER INFORMATION

Customers are responsible for providing accurate contact, billing, shipping, and recipient information. Changes requested after an order is placed may require additional verification and may not be possible once the package has been shipped.

By completing a purchase with Yoe Joyería, the customer acknowledges and agrees to this Shipping & Delivery Policy.