Política de reembolso

Dear Customer : 

At Yoe Joyería, we are committed to providing high-quality jewelry and a transparent shopping experience. Please review our return and exchange policy carefully before completing your purchase.

FINAL SALE & REFUNDS

All jewelry sales are final. We do not offer refunds for change of mind, buyer’s remorse, changes in preference, or fluctuations in precious metal market prices.

7-DAY EXCHANGE POLICY

We accept eligible exchanges within 7 days of the delivery date.

To qualify for an exchange, the item must:

Be in its original, new condition.
Be unworn and unused.
Show no scratches, damage, alterations, resizing, or signs of wear.
Include the original packaging and any certificates or documentation provided with the purchase.
Pass inspection by Yoe Joyería before the exchange is approved.

Yoe Joyería reserves the right to decline an exchange if the item does not meet these conditions.

EXCHANGE VALUE

Approved exchanges will be based on the original purchase price paid for the item.

If the replacement item costs more than the original purchase price, the customer must pay the difference.

Any applicable difference in value will be determined based on the original purchase transaction and the replacement item selected at the time of the exchange.

PERSONALIZED, CUSTOM & ALTERED ITEMS

Personalized, engraved, custom-made, specially ordered, resized, or otherwise altered jewelry is final sale and is not eligible for return or exchange, except in the case of a verified manufacturing defect or an error made by Yoe Joyería.

DEFECTIVE OR INCORRECT ITEMS

If you receive an incorrect item or believe your jewelry has a manufacturing defect, please contact Yoe Joyería as soon as possible.

If we confirm that the item is defective or that an error was made by Yoe Joyería, we will work with you to correct the issue at no additional cost.

HOW TO REQUEST AN EXCHANGE

To request an exchange, contact Yoe Joyería within 7 days of delivery via WhatsApp  before sending any jewelry back.

Do not ship jewelry to us without prior authorization and return instructions.

Items returned by mail must be securely packaged, trackable, and insured for their full value. Yoe Joyería is not responsible for merchandise lost or damaged while being shipped back by the customer.

Unless the exchange is due to a verified defect or an error made by Yoe Joyería, the customer is responsible for return shipping and any applicable shipping costs associated with the exchange.

INSPECTION

All returned merchandise is subject to inspection before an exchange is approved.

Items showing evidence of wear, damage, scratches, alteration, resizing, modification, or any condition different from how the item was originally delivered may be refused and returned to the customer.

ORDER ISSUES

If there is a problem with your order, please contact Yoe Joyería promptly so that we can review the situation and assist you.

By completing a purchase with Yoe Joyería, the customer acknowledges and agrees to this Return & Exchange Policy.