Refund policy
Dear Customer :
RETURN & REFUND POLICY — YOE JOYERÍA
At Yoe Joyería, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.
Return Window We accept returns within 1 days of the delivery date.
Conditions
- Items must be in their original condition — unworn and undamaged.
- Must include original packaging and certificate of authenticity.
- Personalized or engraved items are final sale and cannot be returned.
How to Return
- Contact us via WhatsApp or email before shipping the item back.
- We'll provide you with return shipping instructions.
- Once received and inspected, your refund will be processed within 5–7 business days.
*All refunds are subject to a 10% restocking fee based on the order value. This fee covers processing and inventory restocking costs. The remaining amount (90%) will be refunded to the original payment method.*
Refunds are issued to the original payment method. Return shipping costs are the customer's responsibility, except in cases of our error or a defective item.
Defective or Incorrect Items If you receive a defective or wrong item, contact us immediately — we'll cover all return shipping costs at no charge to you.
Contact Us 📱 WhatsApp: [7867212105]
