Refund policy
Dear Customer :
RETURN & REFUND POLICY — YOE JOYERÍA
At Yoe Joyería, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.
Return Window We accept returns within 7 days of the delivery date.
Conditions
- Items must be in their original condition — unworn and undamaged.
- Must include original packaging and certificate of authenticity.
- Personalized or engraved items are final sale and cannot be returned.
How to Return
- Contact us via WhatsApp or email before shipping the item back.
- We'll provide you with return shipping instructions.
- Once received and inspected, your refund will be processed within 5–7 business days.
Refunds Refunds are issued to the original payment method. Return shipping costs are the customer's responsibility, except in cases of our error or a defective item.
Defective or Incorrect Items If you receive a defective or wrong item, contact us immediately — we'll cover all return shipping costs at no charge to you.
Contact Us 📱 WhatsApp: [7867212105]
